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how to I contact the appropriate person or department to refund this error in charges before going to my pmt source to deny the charge??
If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support
and Identify legitimate emails from the App Store or iTunes Store - Apple Support
If it is a real charge, see the following instructions. They include information on contacting Apple Support if the other steps don't help: If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement - Apple Support
If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support
and Identify legitimate emails from the App Store or iTunes Store - Apple Support
If it is a real charge, see the following instructions. They include information on contacting Apple Support if the other steps don't help: If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement - Apple Support
Thanks for responding FoxFith,
I received no email as the usual bill from any purchase. I went to my Payment source (credit card) statement and saw the charge from apple.com/bill, with phone number 866-712-7753- I called it but its only a recorded message-
In addition that bill the wording under it says running balance $75.97, with a transaction date & a posted date.
In my apple account ( I did check the purchase history) there are no charges for this amount or totaling this amt.... I just need them to contact me so I don't have to contact my payment source provider to refuse the charges... Wondering if anyone else is having this billing issue--- also I did check out the links to make sure they were apple, not a phishing link ...
thanks again for trying to help me... I emailed them at apple support to report the unfamiliar charge..
There's no one to contact. Thousands of these types of scam emails and messages go out every day. They all have one basic thing in common: A link (usually really big) to cancel the purchase, or login to your Apple account.
Apple does not include such links in their iTunes or App Store messages - ever. The whole idea of these things is to get you to enter personal information on a scam site.
I entered that phone number in a web search and that showed numerous reports that this is a scam.
I concur with my good friend Allan...
The number is associated with many other "company" SCAM charges
Apple billed me 69.99 with no explanation of charge I went to correct link and there are no purchases on my account for or totaling this Amy???
