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Level 1

18 points

Can't open wallet

Ever since I upgraded to iOS 13, I haven't been able to open Apple Wallet. It used to work fine and I had all my cards set up. Now it just opens up into a blank screen and stays there for about 15s and crashes back into the home screen.

When I tap to access Wallet & Apple Pay in Settings, it just stays there with the "Wallet & Apple Pay" button selected...like it's trying to load the next step but can't.

I've updated my phone to each of the incremental updates after iOS 13 was available -- now on 13.3 and my Wallet still hasn't been fixed. Same problem appears. Please help!

iPhone XR

Posted on Dec 13, 2019 10:06 PM

Best reply

askbarnabas

Level 10

103,691 points

Posted on Dec 14, 2019 5:16 AM

force close the app and force reboot the device. if that does not work, sign out of your Apple ID and back in.

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Can't open wallet

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