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dostasun Author

Level 1

4 points

apple id locked due to security reasons, and so is my icloud mail!

Hi, i have real hick up case here, my apple id was locked after a ios 13 update . Now the apple id is locked due to security reasons, i answered my questions wrong.

I have forgotten 2 of 3 security questions and my apple id is with a icloud.com mail that i can not acess due to locked account!

I have a iphone 6S that has a activation lock with this apple id, i know the IMEI number.

Is there anyone who can assist and help how i can solved this?

Thanks

iPhone 6s

Posted on Dec 14, 2019 9:43 AM

Top-ranking reply

Eric Root

Level 10

684,573 points

Posted on Dec 14, 2019 10:13 AM

contact Apple ID Support. Have a copy of the original purchase receipt with the serial number on it available.

Apple ID Support

Apple ID Support (2)

Apple Support by e-mail or chat Work through the screens to get a chat option.

Apple Support using Twitter

Or fill out and submit this form. The form is for iTunes, but it will get passed to the ID Support section.

From the article below.

Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.

Security and your Apple ID

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apple id locked due to security reasons, and so is my icloud mail!

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