bluetooth mic/headset constantly disconnects

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Level 1

10 points

bluetooth mic/headset constantly disconnects

I tried using Bluetooth Explorer to adjust the audio quality of my bluetooth headset to use AAC. Now when I connect my bluetooth headset it constantly disconnects and reconnects.

When I try to open the audio options in bluetooth explorer it crashes every time. I've reset the Mac mini's SMC and have used bluetooth explorer to reset BT as well. But it's still crashing when trying to open audio options. I've also tried removing some plist files with no luck.

Not sure what else to try. Any help would be greatly appreciated. Thanks

Crash dump info:

Process: Bluetooth Explorer [2528]

Path: /Applications/Bluetooth Explorer.app/Contents/MacOS/Bluetooth Explorer

Identifier: com.apple.BluetoothExplorer

Version: 7.0.0 (7.0.0d101)

Build Info: IOBluetoothFamily-7000001101000000~200

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: Bluetooth Explorer [2528]

User ID: 501

Date/Time: 2019-12-14 12:35:20.202 -0500

OS Version: Mac OS X 10.15.2 (19C57)

Report Version: 12

Bridge OS Version: 4.2 (17P2551)

Anonymous UUID: 86DBD79B-D907-35E0-F597-F83125349DFA

Time Awake Since Boot: 2300 seconds

System Integrity Protection: enabled

Crashed Thread: 3 Dispatch queue: com.apple.root.background-qos

Exception Type: EXC_CRASH (SIGABRT)

Exception Codes: 0x0000000000000000, 0x0000000000000000

Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:

*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Modifications to the layout engine must not be performed from a background thread after it has been accessed from the main thread.'

terminating with uncaught exception of type NSException

abort() called

Mac mini, macOS 10.15

Posted on Dec 14, 2019 9:37 AM

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Answer 1

Top-ranking reply

the_flakes Author

Level 1

10 points

Dec 31, 2019 9:48 AM in response to jeremy_v

Tried everything and the only thing that worked was wiping the internal Mac mini drive, both data and OS partitions, and then reinstalling Catalina. Make sure to not reinstall from Time Machine but just do a new OS install and then restore individual items you need from TM after the OS install and account setup are done.

BT is working as it should now. Thanks

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Answer 2

jeremy_v

Community Specialist

Dec 17, 2019 3:50 PM in response to the_flakes

Hi the_flakes,

Thanks for posting your question. As I understand you've been running into some issues with audio and Bluetooth on your Mac. I'll be glad to see how I can help.

It sounds like your next best step is to test the issue in a newly-created administrator. This will help confirm if the issue is system-wide and whether a reinstall might be needed to clear this up. Here's how: How to test an issue in another user account on your Mac

If the issue persists in the new administrator account, you might try booting into macOS Recovery mode to run First Aid: Repair a storage device in Disk Utility on Mac. After running First Aid, click Apple menu () > Restart and test again.

If that doesn't resolve the issue, that's when I recommend making a backup using Time Machine and then reinstalling macOS. You may be able to try reinstalling without erasing, but it's a good idea to have a backup when reinstalling:

Back up your Mac with Time Machine

How to reinstall macOS from macOS Recovery

Feel free to reply back with any questions. Have a good one.

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bluetooth mic/headset constantly disconnects

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