You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Junker92 Author

Level 1

4 points

Bluetooth audio issues Big Sur

My bluetooth headphones (Jaybird Vista) looses connection every 5 minute, or so. The error logs shows a lot of:

`mac bluetooth Too many outstanding packets`

I'm certain that the issue is with my MacBook Pro 2019 (Big Sur 11.1) because the headphones works with my iPhone other computers.

One weird thing that is worth mentioning is that the connection is stable when I'm in a call/video call in Slack or Zoom for example. But when I'm on YouTube or Spotify the connection is lost.

This is what I've tried so far:

Resetting the headphones
Resetting the bluetooth module
Resetting SMC/NVRAM
https://gist.github.com/xbeta/e60fddd012e95202bbbe
https://www.forbes.com/sites/bradmoon/2017/07/13/this-trick-may-solve-your-mac-bluetooth-connectivity-issues/#49e7323a5196
sudo rm -rf /Library/Audio/Plug-ins/HAL
Removing all kinds of different bluetooth .plist files

MacBook Pro

Posted on Feb 1, 2021 11:59 AM

Top-ranking reply

ivan54

Level 4

2,858 points

Posted on Feb 2, 2021 8:31 AM

Howdy,

There's not a lot of details, but see if updating to Big Sur 11.2 helps.

What's new in the updates for macOS Big Sur

macOS Big Sur 11.2 improves Bluetooth reliability and fixes the following issues:

External displays may show a black screen when connected to a Mac mini (M1, 2020) using an HDMI to DVI converter
Edits to Apple ProRAW photos in the Photos app may not save
iCloud Drive could turn off after disabling the iCloud Drive Desktop & Documents Folders option
System Preferences may not unlock when entering your administrator password
Globe key may not display the Emoji & Symbols pane when pressed

ivan

View in context

Bluetooth audio issues Big Sur

Similar questions