Newsroom Update

Apple and Google deliver support for unwanted tracking alerts in iOS and Android. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iphone x green line

My iphone X has a green line. I looked it up and it said the only solution was to bring it to an apple store and get it replaced? what can I do?!?

iPhone X, iOS 13

Posted on Dec 14, 2019 12:29 PM

Reply
Question marked as Best reply

Posted on Dec 14, 2019 12:39 PM

Hi there,


The green line would be caused by a hardware problem relating to the screen.


If your phone is under warranty, Apple should replace it for you, but you will need to go to an Apple Store or Apple Authorised Service Provider or contact Apple if you cannot get to one to set up a mail-in repair.


If it is out of warranty, you will have to pay for either a screen replacement or an out of warranty repair/replacement, as there is no repair program for this: iPhone Repair - Official Apple Support.

1 reply
Question marked as Best reply

Dec 14, 2019 12:39 PM in response to Savannahdavis1101

Hi there,


The green line would be caused by a hardware problem relating to the screen.


If your phone is under warranty, Apple should replace it for you, but you will need to go to an Apple Store or Apple Authorised Service Provider or contact Apple if you cannot get to one to set up a mail-in repair.


If it is out of warranty, you will have to pay for either a screen replacement or an out of warranty repair/replacement, as there is no repair program for this: iPhone Repair - Official Apple Support.

iphone x green line

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.