new macbook, packaging dirty

Question

new macbook, packaging dirty

Hi, I just received my macbook pro 2019 from an ebay store. I noticed the packaging was a bit dirty, there were marks on the top side of the macbook, some more on the back side. Also the two basins containing the cable and charger had quite some dirt in them. I'm just worried it might not be brand new, though I checked outboxing here https://www.youtube.com/watch?v=ot4iq9BoR5M and it was the same as mine. There's no apple sticker that one must rip to open the box right?

But there are quite a few marks on the top side, i can understand dirt in the basins during packaging, but it's hard to believe the surface of the macbook which looks very polished has so many marks in some places. Do you think it's new? Thanks.

Also the keyboard gets very hot, and i was just browsing safari, watching youtube. Is this normal?

MacBook Pro

Posted on Dec 14, 2019 9:23 PM

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Answer 1

babowa

Level 9

78,568 points

Dec 14, 2019 10:33 PM in response to Dehaka_Kerrigan_Zagara_Abathur

You bought it from ebay? Was it advertised as new? Then it should not be dirty. I would not trust this and return it for a refund.

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Answer 2

TheLittles

Level 10

203,433 points

Dec 14, 2019 10:40 PM in response to Dehaka_Kerrigan_Zagara_Abathur

Dehaka_Kerrigan_Zagara_Abathur Said:

“new macbook, packaging dirty: Hi, I just received my macbook pro 2019 from an ebay store. I noticed the packaging was a bit dirty, there were marks on the top side of the macbook, some more on the back side.”

———-

Contact eBay:

This is Apple. You purchased this on eBay. So, contact eBay. Ask if this does not abide by their their Terms & Conditions. If so, see if a return can be done, and where things can go from here. Proceed from there as necessary.

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Answer 3

steve359

Level 6

17,187 points

Dec 14, 2019 9:44 PM in response to Dehaka_Kerrigan_Zagara_Abathur

I trust that a box from the back room of an Apple store is new. I trust that a shipped box that has the Apple logo and has a label that says it shipped from Apple is new.

From anyone else I can only hope.

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Answer 4

steve359

Level 6

17,187 points

Dec 14, 2019 10:17 PM in response to Dehaka_Kerrigan_Zagara_Abathur

Apple has an official refurbished store and all units sold have the same warranty as factory new. Select the "Refurbished and Clearance" link at the bottom of Apple home page. My 2011 is refurbished and still lives.

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new macbook, packaging dirty

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