Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I have forgotten answers to my security questions

I have forgotten answers to my security questions and I can't move forward with using my Apple ID. My security questions can't be reset because it says they don't have sufficient info. How do i move forward or get a new id please

Posted on Dec 15, 2019 6:39 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 15, 2019 7:20 AM

contact Apple ID Support.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat    Work through the screens to get a chat option. 


Apple Support using Twitter


Or fill out and submit this form.          The form is for iTunes, but it will get passed to the ID Support section.  


From the article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID

1 reply
Question marked as Top-ranking reply

Dec 15, 2019 7:20 AM in response to Laraa1

contact Apple ID Support.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat    Work through the screens to get a chat option. 


Apple Support using Twitter


Or fill out and submit this form.          The form is for iTunes, but it will get passed to the ID Support section.  


From the article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID

I have forgotten answers to my security questions

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.