Can someone please help me deregister my old phone number from iMessage/facetime? The phone number associated with it is actually the number that came with my new simcard which I no longer have access to because I ported over my old number.

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Level 1

15 points

Can someone please help me deregister my old phone number from iMessage/facetime? The phone number associated with it is actually the number that came with my new simcard which I no longer have access to because I ported over my old number.

The phone number associated with it is actually the number that came with my new simcard which I no longer have access to because I ported over my old number. I can add a "contactable at" number but can't remove the original, and it's something that I never even added it's just gone on there automatically when I changed sims. It's really infuriating. I've followed all the instructions I can find on here and on the apple website, including changing my password, signing out, resetting network settings, turning off phone.... Thanks in advance!

Posted on Dec 15, 2019 6:19 AM

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Answer 1

Drewzilla_ Author

Level 1

15 points

Dec 15, 2019 10:28 AM in response to Eric Root

Ahhhh don't worry, I've solved it. I had signed out of iMessage/FaceTime before trying to remove the number. But... it was actually a super easy fix, I just had to tap settings > phone (directly above Messaged and FaceTime) > my number.

Problem solved! Thanks.

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Answer 2

Eric Root

Level 10

685,257 points

Dec 15, 2019 7:22 AM in response to Drewzilla_

Have you checked you Apple ID to see if the number is there? You may have to sign out of Messages/FaceTime to be able to remove the number.

Apple ID - Manage

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Answer 3

Drewzilla_ Author

Level 1

15 points

Dec 15, 2019 10:10 AM in response to Eric Root

Thanks for the reply Eric.

On my phone when I tap settings > Apple ID > Name, Phone Numbers, Email ... under the "contactable at" section it's got my Apple ID email, the phone number I don't want (labelled as iMessage & FaceTime number), and my current phone number under that. When I hit the edit button, it allows me to edit the other two but not the "iMessage & FaceTime" number (which shows up with a little "i" info thing which tells me to deregister to remove. But there the loop ends, I can't deregister it.

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