Apple TV problem

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Apple TV problem

I subscribed to the Apple TV app. I can see movies on my computer and iPad, but I cannot see them on my TV. Do I have to buy the box to stream to my TV?

Posted on Dec 15, 2019 9:24 AM

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Answer 1

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QuickPost

Level 10

103,377 points

Dec 15, 2019 11:51 AM in response to normafromco

Hello,

Just so I am understanding you correctly, you subscribed to Apple TV+ and you downloaded the Apple TV application on your television? Are you certain you are using the Apple TV application on your TV? Can you elaborate more on what you mean by “nothing happens”?

Here is a list of all TV models that support the Apple TV application.

Apple TV app - Devices - Apple

If you TV is not on this list then you will need the physical Apple TV 4K or Apple TV HD device.

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Answer 2

QuickPost

Level 10

103,377 points

Dec 15, 2019 10:39 AM in response to normafromco

Hello,

Can you please elaborate more on what you mean by “I subscribed to the Apple TV app”? Are you referring to Apple TV+? Apple TV+ and the Apple TV application are two entirely different entities. Apple TV+ only includes Apple’s original TV shows and movies, not Apple’s entire iTunes Movie catalog.

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Answer 3

normafromco Author

Level 1

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Dec 15, 2019 11:31 AM in response to QuickPost

I bought the Apple TV+ app. When I click on the Apple TV app on my television, nothing happens. But, I can see movies and shows on the Apple TV app on my computer. Do I have to buy the Apple TV box to watch on my television? I am a total amateur when it comes to this

technology. Thank you for your help.

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Answer 4

normafromco Author

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Dec 15, 2019 12:15 PM in response to QuickPost

The Apple TV logo appears on my TV, but no Apple content shows up on my screen.

When I click on the he Apple TV app it shows all the channels I receive

from my Comcast account. And, my TV is on the list of TV's that are supported.

Thank you.

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Answer 5

QuickPost

Level 10

103,377 points

Dec 15, 2019 1:36 PM in response to normafromco

Hello,

This does not sound like the behavior of the Apple TV application. Could you please post some photos of what your application looks like?

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Answer 6

normafromco Author

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Dec 16, 2019 8:35 AM in response to QuickPost

After doing more digging, I believe that my TV is not compatible. I really appreciate your help, and time. I am ordering the Apple TV box. I hope that solves the problem.

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Apple TV problem

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