Mail shuts down unexpectedly while writing email

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MaineMade Author

Level 1

8 points

Mail shuts down unexpectedly while writing email

I have an imac late 2009

macOS High Sierra

10.13.6

Recently it started shutting down while I am writing an email. Suggestions?

Mac Pro

Posted on Dec 15, 2019 9:35 AM

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Answer 1

Best reply

BDAqua

Level 10

239,711 points

Dec 15, 2019 12:24 PM in response to MaineMade

Safe Boot from the HD, (holding Shift key down at startup), does the problem occur in Safe Mode?

Safe mode attempts to repair Disks & clears lots of caches, so if Safe Mode works try again in regular boot.

Any change?

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Answer 2

dot.com

Level 4

2,449 points

Dec 15, 2019 12:43 PM in response to MaineMade

What exactly do you mean by "shuts down"? Does it crash or what? Perhaps more details of what happens?

Does the Connection Doctor window provide any clues?

Good luck...

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Answer 3

MaineMade Author

Level 1

8 points

Dec 15, 2019 1:01 PM in response to BDAqua

It does not go into safe mode using shift key. That maybe because II have a Logitech keyboard not an Apple ??

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Answer 4

MaineMade Author

Level 1

8 points

Dec 15, 2019 1:02 PM in response to dot.com

Mail crashes. It boots me out shuts down and goes yo my desktop.

Connection doctor shows all good.

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Answer 5

BDAqua

Level 10

239,711 points

Dec 15, 2019 1:16 PM in response to MaineMade

No shouldn't matter, even PC keyboards work... oh, is it Wired or Bluetooth, that could be the reason, you need USB KB for problems.

Disconnect from the Internet & see if it still crashes.

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Mail shuts down unexpectedly while writing email

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