Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

unauthorized purchase

I received an email from the “Apple Store”??? for the purchase of 2.500 Diamonds for $49.99 that I did not purchase or authorize. Help!

iPhone 4s, iOS 9

Posted on Dec 15, 2019 11:30 AM

Reply
Question marked as Best reply

Posted on Dec 15, 2019 11:48 AM

If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

and

Identify legitimate emails from the App Store or iTunes Store - Apple Support


If it is a real charge, see the following instructions. They include information on contacting Apple Support if the other steps don't help: If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement - Apple Support

1 reply
Question marked as Best reply

Dec 15, 2019 11:48 AM in response to sandras3666

If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

and

Identify legitimate emails from the App Store or iTunes Store - Apple Support


If it is a real charge, see the following instructions. They include information on contacting Apple Support if the other steps don't help: If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement - Apple Support

unauthorized purchase

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.