Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

unauthorized purchase

I received an email of a purchase, which I did not make.

The number is JK12377AS1238ASDJ

Doc - 001238666123

And I tried to go to the site but it said it was unavailable and unsafe.


Kim

Posted on Jan 23, 2020 2:37 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 23, 2020 2:39 PM

That usually indicates the email is bogus. See the info below for steps to identify bogus emails.


  • Apple does not include document, or PDF files to download.
  • Apple would not refer to you as Dear Customer, Dear Client, or anything other than the name on file for your account.
  • Apple would not have such horrible spelling or grammar. 
  • Apple would not send a message to “Undisclosed Recipients”. 


It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message, as an attachment to Apple.


reportphishing@apple.com


The links below have information to help identify fraudulent emails.


Identifying legitimate emails from the iTunes Store

 

https://support.apple.com/en-us/HT204759

1 reply
Question marked as Top-ranking reply

Jan 23, 2020 2:39 PM in response to Gerberluvr

That usually indicates the email is bogus. See the info below for steps to identify bogus emails.


  • Apple does not include document, or PDF files to download.
  • Apple would not refer to you as Dear Customer, Dear Client, or anything other than the name on file for your account.
  • Apple would not have such horrible spelling or grammar. 
  • Apple would not send a message to “Undisclosed Recipients”. 


It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message, as an attachment to Apple.


reportphishing@apple.com


The links below have information to help identify fraudulent emails.


Identifying legitimate emails from the iTunes Store

 

https://support.apple.com/en-us/HT204759

unauthorized purchase

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.