MacBook Pro 2017 - Black horizontal lines on top of display / screen

Question

jradalberto Author

Level 1

19 points

MacBook Pro 2017 - Black horizontal lines on top of display / screen

Hi, I’ve already tried the steps below to solve this problem with no success:

- Reset the System Management Controller (SMC).

- Reset NVRAM.

- Update Mac OS High Sierra to Mac OS Catalina

- Logon at safe mode

Further Information:

- I have no Chrome browser installed.

- No external monitor.

- No external devices connected.

- This problem happens in any application and desktop.

- I have no Adobe family software installed.

- It happens both using battery and power adapter.

- This problem also happened with MacOS High Sierra (10.13.2)

I would like to know from Apple about recall program…

There is a video available here: https://youtu.be/NVhynQrCZmE

Regards.

MacBook Pro 13", macOS 10.15

Posted on Dec 15, 2019 3:15 PM

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Answer 1

Jan 12, 2020 9:17 AM in response to jradalberto

This looks like a cooked GPU/T-con board. I would suggest getting an official inspection report by an AASP or Apple technitian and sending the report to Apple or your place of purchase and requesting a warranty exception/replacement/refund.

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Answer 2

HWTech

Level 9

68,642 points

Dec 15, 2019 7:04 PM in response to jradalberto

Unfortunately the black band across the top of the display is not covered by any currently known free repair program. Take the laptop to an Apple Store or an Apple Authorized Service Provider to be examined and receive an estimate to repair it.

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Answer 3

jradalberto Author

Level 1

19 points

Dec 19, 2019 10:31 AM in response to HWTech

Hi HWTech, thanks for your answer. But now it's not only black band across the top of display, the problem got worst. I would like an answer from Apple Support Team. I posted new video here: https://youtu.be/bgumwHeffYs Regards.

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Answer 4

HWTech

Level 9

68,642 points

Dec 19, 2019 2:23 PM in response to jradalberto

Apple is not here on these forums. This is just a user to user forum where other users help each other out. If you want an official Apple answer, then you need to take the laptop to an Apple Store or an AASP to be examined. Issues such as this usually require a first hand examination in person to determine the source of the problem.

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MacBook Pro 2017 - Black horizontal lines on top of display / screen

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