Unlocking account by email

How do you unlock an account that sends the unlock email to an email account that is also disabled or inactive? Don't have two factor. The email account is inactive. Running into a wall at every turn.


All started because I don't know the password associated with Appleid. The security question answer was entered wrong, obviously, because it asks for birthday and I've typed it in several times correctly.... Forgot my password will either ask me about the birthday or send an email to an inactive account.... Under these circumstances neither method will work for me. After multiple failed attempts, I'm now locked out, and the Disable/Unlock site also sends an email to that disabled email account.

iPad (3rd gen) Wi-Fi

Posted on Dec 15, 2019 6:32 PM

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Question marked as Top-ranking reply

Posted on Dec 15, 2019 7:51 PM

contact Apple ID Support.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat    Work through the screens to get a chat option. 


Apple Support using Twitter


Or fill out and submit this form.          The form is for iTunes, but it will get passed to the ID Support section.  


From the article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID

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2 replies
Question marked as Top-ranking reply

Dec 15, 2019 7:51 PM in response to JD_Ranger

contact Apple ID Support.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat    Work through the screens to get a chat option. 


Apple Support using Twitter


Or fill out and submit this form.          The form is for iTunes, but it will get passed to the ID Support section.  


From the article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID

Dec 15, 2019 6:39 PM in response to JD_Ranger

Don't know the password associated with Appleid. The security question answer was entered wrong, obviously, because it asks for birthday and I've typed it in several times correctly.... Forgot my password will either ask me about the birthday or send an email to an inactive account.... Under these circumstances neither method will work for me. After multiple failed attempts, I'm not locked out, and the Disable/Unlock site also sends an email to that disabled email account. Running into a wall at every turn.


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Unlocking account by email

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