Please help. My friend is broken his iPhone X. He don't remember email (Apple-id) and password on device. Customer service refuses to accept the device for repair without this data. There is a serial number of device and purchase check. How can he to restore Apple-id and password, if the phone does not turn on? Thank for answers.
See if they can recover the ID/password.
Apple ID - How to find your Apple An iCloud e-mail address is an Apple ID.
Enter the Apple (iCloud) ID and click Forgot Password.
See if they can recover the ID/password.
Apple ID - How to find your Apple An iCloud e-mail address is an Apple ID.
Enter the Apple (iCloud) ID and click Forgot Password.
You are welcome. It might be a long shot, but he can contact Apple ID Support.
Apple Support by e-mail or chat Work through the screens to get a chat option.
Or fill out and submit this form. The form is for iTunes, but it will get passed to the ID Support section.
From the article below.
Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.
He forgot email, that's a problem...
Have them try all the email addresses they have ever had.
Yes, we trying so. Not found yet... Will be try again. Thank you.
Apple-id
