image capture with HP scanner

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image capture with HP scanner

Recently purchased an iMac and upgraded to Catalina 10.15.2. Previously had a Windows 7 computer. I have been able to connect the HP 960 printer with no problems but when I try to connect the HP ScanJet G4050, I have not been successful. Seems the HP drivers have some issues with the latest Catalina upgrade. So, it was recommended I use Image Capture that comes with my new Mac. When I open Image Capture, I see the G4050 Scanner listed there but then, I eventually get a message that says: "Failed to open Connection to Device (-21355). How do I resolve this issue so I can use the scanner?

PS: The printer is older than the scanner and the scanner is still being sold by HP

iMac 21.5", macOS 10.15

Posted on Dec 16, 2019 1:53 PM

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Answer 1

MoonJ.

Community Specialist

Dec 19, 2019 11:01 AM in response to 44skip

Hello, 44skip!

I appreciate you consulting the Apple Support Communities. Congratulations on the purchase of your new iMac! If I understand correctly, you are having difficulties connecting your HP ScanJet G4050 to your iMac. I’ve located a great article to help with your scanner. Check it out: HP Printers - USB Scanner Connection Error (Mac) | HP® Customer Support

If you need further support, reach out directly to HP: Contact HP Customer Support | HP® Customer Support

Happy Holidays!

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image capture with HP scanner

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