You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

HarrySH Author

Level 1

10 points

Iphone 10 Update 13.2.3

Downloaded 13.2.3 and now it is locked up. I can not get beyond the SOFTWARE UPDATE COMPLETE screen, just keeps timing out. Cannot power off.

see below.

iPhone XS

Posted on Dec 16, 2019 4:05 PM

Top-ranking reply

Leanne_68

Community Specialist

Posted on Dec 19, 2019 11:49 AM

Hello HarrySH,

Thanks for that info and for choosing the Apple Support Communities. If I understand correctly, you are unable to finish updating your iPhone. To help with this, please try force restarting your iPhone and other steps in this Apple resource to help with your situation:

If your iPhone, iPad, or iPod touch won't turn on or is frozen

Cheers!

View in context

Iphone 10 Update 13.2.3

Similar questions