Software cannot be updated

Hello,

What is your iPad’s exact model number? iPad 2 was released nearly a decade ago and has been obsoleted.

Settings > General > About

You may need to connect that iPad up to a full computer connected to the Internet, running the latest iTunes to do this update through iTunes, instead.

Good Luck!

Hello,

This is an iPad Pro (1st generation).

Does your iPad have any restrictions set or any configuration profiles installed?

Settings > General > Profiles

If you do not see a Profiles pane in Settings then your device does not have any profiles installed.

Settings > Screen Time > Restrictions

Do you also use Family Sharing?

That model number is for a 2017, 2nd gen iPad Pro.

Not sure why you cannot upgrade to the latest iPadOS 13.3, though.

Have you tried a simple hard reset of your iPad by holding down both the Home and sleep/wake buttons simultaneously until your iPad goes to black and restarts with Apple logo, then release the buttons?

For restore you need to turn off the find my location. this process needs to start from Itunes.

Are you the same Poster that we all started here with when we started this conversation?

Did you hijack this post?

Your iPad ( whatever model it is ) may have had a different issue than the Original Poster's issue.

You will need to reach out to Apple, now.

Contact - How to Contact Us - Apple

Either the case, it does not much matter as all iPad Pro models are supported by iPadOS 13. Go through the list I provided earlier to see if any of those are applicable.

Yep, hard reset just prompts to plug in cable and connect to PC running itunes... Itunes then reports error 10 cannot update or restore ipad...

This IOS update completely broke my fully working iPad !!!