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Deleted emails reappear

I have an iphone XR. I am using IOS 13.2.


I have been using the mail app for my hotmail account with no problem for ages.


Unfortunately I now have 4 emails in my inbox that i cannot delete.


The app allows me to delete the emails which promptly reappear when i reopen the app!


The only thing these emails have in common is that the email body states "This message has not been downloaded from the server."


Can anyone help?


Thanks in advance



iPhone XR

Posted on Dec 17, 2019 12:30 PM

Reply
3 replies

Dec 18, 2019 1:54 PM in response to MrSkyman_UK

MrSkyman_UK Said:

"how?"

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On your iPhone:


Rid of the Account:

  1. Go To: Settings
  2. Tap: Passwords & Accounts
  3. Scroll to: ACCOUNTS
  4. Tap: This Hotmail account
  5. Tap: "Delete Account" (centered on the very bottom)
  6. Confirm by: taping "Delete from My iPhone."

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Add it Back:

Go Here: Add an email account to your iPhone - Apple Support


Use an App Password with Hotmail?


A. Go to: login.live.com


B. While in Hotmail, Go To:

  1. Tap: "User Name" (Top-Right)
  2. Tap: "View account" (Second Option Down)
  3. Tap: "Security" (third tap in from top-left)
  4. Tap: "More security options" (Far-Right)
  5. Tap: "App passwords" (Third Pane Down)
  6. Tap: "Create a new app password"
  7. Tap: "Click Done"
  8. Use the app password provided for a synchronized app


NOTE: You might need to chat with Microsoft about this. So, Go Here: Contact Us - Virtual Agent - Microsoft Support

Dec 17, 2019 12:40 PM in response to MrSkyman_UK

MrSkyman_UK Said:

"Deleted emails reappear: I have an iphone XR. I am using IOS 13.2. I have been using the mail app for my hotmail account with no problem for ages. Unfortunately I now have 4 emails in my inbox that i cannot delete. The app allows me to delete the emails which promptly reappear when i reopen the app! The only thing these emails have in common is that the email body states "This message has not been downloaded from the server.""

-------


Remove then Add this Account Back:

Rid your iPhone of this Hotmail Account, then add it back. All would sync anew.

Deleted emails reappear

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