i bring a unlocked iphone 6 to china and try to use a chinese sim card an d tthey said that tthe phone is lock and uunale to use

I bring an unlocked iphone 6 plus to china and try to use a chinese sim card and they that the phone is locked and unable to use?



Posted on Dec 17, 2019 8:25 PM

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Question marked as Top-ranking reply

Posted on Dec 20, 2019 2:57 PM

Hello lee1289 and welcome to Apple Support Communities.


I see you are having an issue with an iPhone you believe to have been not locked to a specific carrier being unusable when you traveled with the device to China. Unlocking a device is 100% up to the carrier and Apple has no part in the process.


How to unlock your iPhone for use with a different carrier - Apple Support


Another possibility may be that the device is not compatible with the format of the cellular network you're trying to use in China. iPhone 6 devices were not made as dual-band by default and, depending on what carrier they were originally purchased to be used with, may be capable of using either GSM or CDMA networks but not both.


Cheers.

1 reply
Question marked as Top-ranking reply

Dec 20, 2019 2:57 PM in response to lee1289

Hello lee1289 and welcome to Apple Support Communities.


I see you are having an issue with an iPhone you believe to have been not locked to a specific carrier being unusable when you traveled with the device to China. Unlocking a device is 100% up to the carrier and Apple has no part in the process.


How to unlock your iPhone for use with a different carrier - Apple Support


Another possibility may be that the device is not compatible with the format of the cellular network you're trying to use in China. iPhone 6 devices were not made as dual-band by default and, depending on what carrier they were originally purchased to be used with, may be capable of using either GSM or CDMA networks but not both.


Cheers.

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i bring a unlocked iphone 6 to china and try to use a chinese sim card an d tthey said that tthe phone is lock and uunale to use

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