Image capture error

When I try to use the scanner on my Brother printer I get the error message 'the operation could not be completed `(com.apple.imagecapture error 4294957394.) (-9902).

Help please

iMac 21.5", macOS 10.15

Posted on Dec 18, 2019 5:28 AM

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Question marked as Top-ranking reply

Posted on Dec 18, 2019 8:02 AM

Hmm...


Go to Apple > System Preference > Printers & Scanners > Scan tab > Open Scanner and try that.

If that doesn't help, I would try deleting and adding the Printer/Scanner in the Printer & Scanner Preferences.


For more, see > Solve scanning problems on Mac - Apple Support

and/or Brothers Support, at > https://www.brother-usa.com/brother-support

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Question marked as Top-ranking reply

Dec 18, 2019 8:02 AM in response to Jennyarchitect

Hmm...


Go to Apple > System Preference > Printers & Scanners > Scan tab > Open Scanner and try that.

If that doesn't help, I would try deleting and adding the Printer/Scanner in the Printer & Scanner Preferences.


For more, see > Solve scanning problems on Mac - Apple Support

and/or Brothers Support, at > https://www.brother-usa.com/brother-support

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Image capture error

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