Bose icon won't show up on iphone

Recently got Bose Soundsport Free earbuds. Working fine. But the Bose connect icon won't show up on my home screen iPhone 6s

I have done a hard restart 2x, Deleted and reinstalled the App in General Settings. Still no Icon! Help!

iPhone 6s, iOS 13

Posted on Dec 18, 2019 9:54 AM

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Posted on Dec 18, 2019 9:58 AM

What is the icon you are expecting to show up? If you mean the popup window when connecting AirPods or some Beats headphones, this is only for devices with the W1 chip, and only Apple manufactures this chip. Bose headphones are not compatible with this. Follow the instructions in the box to connect to your phone.

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Question marked as Top-ranking reply

Dec 18, 2019 9:58 AM in response to Lynda725

What is the icon you are expecting to show up? If you mean the popup window when connecting AirPods or some Beats headphones, this is only for devices with the W1 chip, and only Apple manufactures this chip. Bose headphones are not compatible with this. Follow the instructions in the box to connect to your phone.

Dec 18, 2019 10:12 AM in response to mokiboki

Sorry, I may have confused you. From the APP store I downloaded the *BoseConnect application to my iPhone 6s. This is what the Bose box said to do. The App screen came up and I was able to successfully set up and pair my new earbuds. All done, YAY! However when I closed out and went back to my home screen(s), the BoseConnect App ICON is nowhere to be found! I can return to it through General Settings>iPhone Storage>BoseConnect (which is a lot of steps and a hassle if I just want to look something up for the earbuds. But its weird the ICON is not anywhere on home screen. Checked all folders, etc. Did hard restarts, deinstalled, reinstalled. Nothing.

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Bose icon won't show up on iphone

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