Apple Music with iOS 13 and beyond unresponsive

Question

Dave778778 Author

Level 1

53 points

Apple Music with iOS 13 and beyond unresponsive

Why do I have to tap albums artists and songs four and five times to make the selection? Is this normal?

iPhone 7, iOS 13

Posted on Dec 18, 2019 11:01 AM

Reply

Answer 1

Best reply

raina_b22

Community Specialist

Dec 25, 2019 11:20 AM in response to Dave778778

Hi Dave778778,

Thanks for testing this with your iPhone set up as a new device.

Since you still have the issue of having to tap several times to select something in the Music app, even after setting up your iPhone as a new device, I suggest contacting Apple Support directly to see what other options you have to get this resolved.

You can reach out to them here: Apple - Get Support

Have a great day!

Reply

Answer 2

rose_10

Community Specialist

Dec 21, 2019 7:49 AM in response to Dave778778

Hi Dave778778,

Thanks for reaching out here in the Apple Support Communities. I understand you need to tap four or five times in Apple Music to select an album or song.

I'm glad to help with this.

Have you restarted the iPhone using “slide to power off”? Restarting can often clear up issues. This explains how:

Restart your iPhone - Apple Support

If you still have this issue after restarting, is it only happening in the Apple Music app, or do you notice that you have trouble with tapping on the screen in other apps as well?

Let me know what you find.

Best Regards.

Reply

Answer 3

Dec 22, 2019 2:53 PM in response to Dave778778

Hi Dave778778,

You've done a lot of good troubleshooting.

It's possible that there is a settings conflict that a fresh installation of iOS 13.3 might clear up.

When you have the time, try erasing your iPhone to factory settings using your Mac, and test to see if you're still having the issue while set up as new (with no restored backup). You can see how to erase and set up as new here: Restore your iPhone, iPad, or iPod to factory settings

If you're not having the issue while set up as new, you can erase again and restore your backup.

Before erasing your iPhone, please make sure to back up your device so that your information will be safe. This article explains how to do that: How to back up your iPhone, iPad, and iPod touch

All the best.

Reply

Answer 4

Dave778778 Author

Level 1

53 points

Dec 21, 2019 8:20 AM in response to rose_10

Thanks for concern sarah_s1. This happens exclusively with my Apple Music app. I’ve restarted, rebooted, erased phone and restored from backup, I’ve contacted support and they advised me to delete music app and reinstall. Did that. Still present. One thing I haven’t done is plug the phone into my MacBook and reinstall the software but I’m kind of reluctant because nothing else has worked and it’s a long arduous process. And really tapping and tapping is annoying but in the end the selection goes through and the song plays.

Reply

Answer 5

Dave778778 Author

Level 1

53 points

Dec 23, 2019 7:07 AM in response to MichelleT18

Hi MichelleT18. Went ahead and restored my phone by plugging it into Mac and waited while software downloaded and set up as new phone. And, after Music Library synced from iCloud, the unresponsiveness still existed.....any other suggestions???

Reply

Answer 6

chris_g1

Community Specialist

Jan 8, 2020 12:28 PM in response to Dave778778

Hi Dave778778,

It's interesting that changing the accessibility settings did resolve this for a while, but strange that it's happening again.

At this point, I suggest reaching back out to Apple Support to see what other recommendations they may have:

Apple - Get Support

Take Care!

Reply

Answer 7

Dave778778 Author

Level 1

53 points

Jan 9, 2020 2:10 PM in response to chris_g1

Hi chris_g1... I’ve contacted Apple support five times, the last time was today where they kept me on the phone for an hour fiddling with settings. They did a diagnostic scan of my phone and said they didn’t find an issue. It is strange and it’s strange Apple support is giving me the runaround. All in all the issue persists and if there’s any other suggestions I’ll welcome them. In the meantime, I’ll live with the issue. It’s really not that bad and Apple Music and my iPhone are still my faves.🙂📲🎶

Reply

Answer 8

Dave778778 Author

Level 1

53 points

Jan 7, 2020 11:50 AM in response to raina_b22

So becky_s22 I contacted Apple support and got it resolved! Settings > Accessibility > Touch > Touch and 3D haptics and changed duration from Fast to Slow and that fixed it.

Reply

Answer 9

Dave778778 Author

Level 1

53 points

Jan 8, 2020 4:18 AM in response to Dave778778

sorry false alarm! Not solved. Can you uncheck the ‘solved’ box? Still tapping two, three, sometimes five times to make a selection. This didn’t happen before iOS 13.

Reply

Apple Music with iOS 13 and beyond unresponsive

Similar questions