Level 1

4 points

ipad just shows white background and black apple logo and turns off and back on, hard reboot does nothing

how to fix this -- ipad just shows white background and black apple logo and turns off and back on, hard reboot does nothing

iPad, iOS 11

Posted on Dec 18, 2019 4:35 PM

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1 reply

Level 10

103,437 points

Dec 18, 2019 5:21 PM in response to JBGCRC

Hello,

Please refer to the following Apple Support document.

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

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ipad just shows white background and black apple logo and turns off and back on, hard reboot does nothing

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