unable to restore

I've had to restore my iphone 7 as i forgot my touch id password. When i reconnect the phone to my computer and try to locate nothing comes up and it can't be located within the devices section. Any ideas?

iPhone 7, iOS 12

Posted on Dec 19, 2019 3:37 AM

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1 reply

Eric Root

Level 10

686,785 points

Dec 19, 2019 8:56 AM in response to VictoriaGraham84

Your backup doesn't show or the iPhone doesn't show?

Backups - Locate backups of your iPhone, iPad, and iPod touch

iTunes doesn‘t recognize your iPhone, iPad, or iPod

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unable to restore

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