genius not working
Why has my genius in iTunes stopped working? I tried to update it but it won't.
MacBook Pro 13", macOS 10.12
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User profile for user:
jeremy_v
User level:
Community Specialist
Hi Timdog33,
Welcome to Apple Support Communities. I understand you're unable to update Genius for iTunes on your Mac. I'll be happy to help.
I recommend to temporarily turn off Genius by having the iTunes app open, then navigate to the menu bar, select File > Library > Turn off Genius. Then you can turn it back on and see if you can update Genius it by going to the menu bar, selecting File > Library > Update Genius.
If that doesn't help, I suggest restarting your Mac in safe mode to see if you can update Genius without any problems. Here's additional information about safe mode and how to perform this step: Use safe mode to isolate issues with your Mac
Kind regards.