Apple Event: May 7th at 7 am PT
I accidentally bought a game from App Store but every time I try to request a refund I see this “We've determined that your purchase does not meet the conditions for a refund.“
How can I get a refund?
iPhone XS, iOS 13
Its entirely possible you may not be able to get a refund. Your purchase may in fact not be eligible for one.
The terms of service of the iTunes and app Store clearly state all sales are considered final. Refunds are given under Apple's own discretion, and there's nothing that says all requests should be automatically granted.
If the https://reportaproblem.apple.com website is not being cooperative, you can contact iTunes Billing directly and see if they are willing to make the exception for you and your specific situation: iTunes Store - Contact Us - Official Apple Support
Its entirely possible you may not be able to get a refund. Your purchase may in fact not be eligible for one.
The terms of service of the iTunes and app Store clearly state all sales are considered final. Refunds are given under Apple's own discretion, and there's nothing that says all requests should be automatically granted.
If the https://reportaproblem.apple.com website is not being cooperative, you can contact iTunes Billing directly and see if they are willing to make the exception for you and your specific situation: iTunes Store - Contact Us - Official Apple Support
Accidental purchase in App Store
