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Losing Internet connectivity - iPad Pro 12.9

I keep getting a message that Safari can’t connect to a site because Internet connectivity has been lost. When I check my settings, everything looks OK but I can’t get on the Internet. I’ve done a chat with Apple Support and they told me to do a hard reset. I’ve done that multiple times and things work OK for awhile but then the connectivity issue happens again. What to do??

iPad Pro 12.9-inch, 2nd Gen, Wi-Fi, Cell

Posted on Dec 19, 2019 3:28 PM

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Question marked as Top-ranking reply

Posted on Dec 19, 2019 4:26 PM

Hello,


Try resetting iPad's network settings in Settings > General > Reset > Reset Network Settings. Be certain you do not select Erase All Content and Settings as this will erase all of your information. It is a good idea to perform a backup of your iPad prior to resetting its settings.


If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support

1 reply
Question marked as Top-ranking reply

Dec 19, 2019 4:26 PM in response to Noel_2018

Hello,


Try resetting iPad's network settings in Settings > General > Reset > Reset Network Settings. Be certain you do not select Erase All Content and Settings as this will erase all of your information. It is a good idea to perform a backup of your iPad prior to resetting its settings.


If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support

Losing Internet connectivity - iPad Pro 12.9

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