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daesha193 Author

Level 1

8 points

Lost WiFi connection when updating my phone. Now it says the new update is downloaded but the old IOS is showing when I go into about phone. What should I do?

How do I get the new software to download?

iPhone XR, iOS 12

Posted on Dec 19, 2019 4:41 PM

Top-ranking reply

Lawrence Finch

Level 10

212,096 points

Posted on Dec 19, 2019 4:50 PM

Go to Settings/general/Software Update. If it doesn’t have a link to Install go to Settings/General/iPhone Storage, find the downloaded file and delete it. Then go back to Settings/General/Software Update and you should be able to update.

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Lost WiFi connection when updating my phone. Now it says the new update is downloaded but the old IOS is showing when I go into about phone. What should I do?

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