Apple Music "Free" trial bait and switch
I foolishly accepted an offer to try Apple Music for a 3 month free trial.
I have just noticed that I have been charged for the 2nd and 3rd month in this "free" trial subscription.
That's OK, mistakes happen. So I go through Apple's problem reporting service. However, this system only accepts a handful of problems, and this situation doesn't fall within any of them.
The problem reporting system seems to have been designed to turn people away rather than addressing their concerns. In my case it refused to even report the problem! Instead, it erroneously insists that I don't have any "refundable" subscriptions so it essentially slams shut the counter window while I'm trying to explain the situation.
That's not the right way to treat anyone, let alone customers.
btw - further evidence of problems with Apple's subscription system is that it says the subscription was purchased from a device named "MiPhone6+". I haven't had a device with that name for a number of years. In fact I have gone through at least 3 devices since then, and at least that number of device name changes. That original iPhone6+ is still in the family, but it is definitely not linked to my AppleID (just in case you were thinking someone else had purchased the Apple Music subscription in my name) - no, they haven't).
iPhone XS Max
