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Can't change my security quesitons - you say you don't have enough information to let me change my security questions but you allow me to purchase, add/delete payment methods but not security questions? You value questions more important than money?

I tried to contact apple support and it ONLY sends me to their forgot page to reset the security passwords.

When I didn't know their answers (I don't remember setting those questions) they sent me back to apple support page.

There seems to be no page for when they say "We don't have enough information to reset your security questions".


This is infuriating. They say they are doing this in the name of security.

So, this tells me that they value "security questions" over making payments, adding/removing payment methods. Because I can sure make payments and add/remove payment methods.

This makes no sense.


They make it difficult to contact apple support.


iPhone 7 Plus, iOS 13

Posted on Dec 19, 2019 9:23 PM

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Question marked as Best reply

Posted on Dec 20, 2019 9:28 AM

contact Apple ID Support.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat    Work through the screens to get a chat option. 


Apple Support using Twitter


Or fill out and submit this form.          The form is for iTunes, but it will get passed to the ID Support section.  


From the article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID



Similar questions

2 replies
Question marked as Best reply

Dec 20, 2019 9:28 AM in response to MarkisLandis

contact Apple ID Support.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat    Work through the screens to get a chat option. 


Apple Support using Twitter


Or fill out and submit this form.          The form is for iTunes, but it will get passed to the ID Support section.  


From the article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID



Can't change my security quesitons - you say you don't have enough information to let me change my security questions but you allow me to purchase, add/delete payment methods but not security questions? You value questions more important than money?

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