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iCloud password forgotten

Hello I'm in Ghana and my friend's name is Lois Appiah-Oppong. she forgot her Apple ID password and now she can't download her phone apps. We don't have apple support in this country and its taking to long to receive a link to reset her password. Please help!

Posted on Dec 20, 2019 9:29 AM

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Posted on Dec 20, 2019 9:40 AM

If you know the security question or if you have access to the iCloud email address you can read this: https://support.apple.com/en-us/HT201487. You can request a password at this page: https://iforgot.apple.com/password/verify/appleid (note: you need to have access to the iCloud mail of that account, try opening the Mail app on your iPhone). Good luck

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Question marked as Best reply

Dec 20, 2019 9:40 AM in response to Henlé

If you know the security question or if you have access to the iCloud email address you can read this: https://support.apple.com/en-us/HT201487. You can request a password at this page: https://iforgot.apple.com/password/verify/appleid (note: you need to have access to the iCloud mail of that account, try opening the Mail app on your iPhone). Good luck

Dec 20, 2019 9:35 AM in response to Henlé

Reset Apple ID password using find my iPhone .

On your iPhone device , click on home . Scroll to next page > click on extras > you will find find my iPhone click on it , enter your Apple ID only , click on forgot Apple ID or password , click on next.

Reset options - choose how would you like to reset your password ( a )

Click on reset through mail and click on ok .


Then open your rescue mail with web browser ( server account ) , open mail > click on reset password > two fields will be shown .

( a ) new password …..

( b ) verify password ….

Enter the credentials , and click on reset password , the password is changed .


If you click on - answer security questions - click on the right arrow .

Date of birth , verify your date of birth to continue > fill up the credentials > click on next and same pop up window will appear .

New password ….

Verify password ….

Fill up the credentials and click on reset password , the password is changed .

iCloud password forgotten

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