Level 1

8 points

Recover from Apple gotoassist scam?

what to do to recover from gotoassist Apple scam

iPhone 7 Plus, iOS 13

Posted on Dec 20, 2019 10:37 AM

Reply

Similar questions

How can I contact Apple directly with suspicion of scam? How can I contact Apple directly with suspicion of scam?
476 2
Possible scam by any chance could someone tell me if this is a scam I’m not sure but it says apple on it “apple security “ thank you :)
1236 5
Log Me In Tech support Hello: I think I just got scammed by believing I was chatting with someone on apple tech support through Log Me In. What should I do?
568 2

3 replies

Level 10

685,275 points

Dec 20, 2019 10:42 AM in response to Pak750

Have you changed your password?

Apple ID Password Change

What to do after you change your Apple ID or password - Apple Support I suggest doing this before you change your Apple ID or password.

Reply

Level 10

685,275 points

Dec 20, 2019 12:27 PM in response to Pak750

Please do not download anything from this article, Use the manual steps only.

https://topvirusremoval.com/remove-gotoassist-mac-scam-virus-from-os-x

Reply

Level 1

8 points

Dec 20, 2019 11:35 AM in response to Eric Root

So far I’ve changed my Apple ID PW, restored my entire system from Time Machine backup made prior to any incursion by the perpetrators, changed all my online banking passwords, enabled two factor authentication wherever avail that I hadn’t. Just not sure I’ve done enough.

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Recover from Apple gotoassist scam?

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up