can't reset security question

i wanna reset my security question bcoz i forget my security answer. but know user id and password.

i have gmail but the system cannot give the way to reset.

iPhone 6s Plus, iOS 13

Posted on Dec 21, 2019 2:04 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 21, 2019 6:18 AM

If the steps in the article below don’t work, contact Apple ID Support, although I’m not sure they will be able to help. 


Apple ID - If you forgot the answers to your Apple ID security questions


From the article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat    Work through the screens to get a chat option. 


Apple Support using Twitter


Or fill out and submit this form.          The form is for iTunes, but it will get passed to the ID Support section.  



1 reply
Question marked as Top-ranking reply

Dec 21, 2019 6:18 AM in response to bisuta

If the steps in the article below don’t work, contact Apple ID Support, although I’m not sure they will be able to help. 


Apple ID - If you forgot the answers to your Apple ID security questions


From the article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat    Work through the screens to get a chat option. 


Apple Support using Twitter


Or fill out and submit this form.          The form is for iTunes, but it will get passed to the ID Support section.  



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

can't reset security question

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.