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ID and password forgotten by the original owner

How can I open my Phone if the owner forgot his apple ID and password and he gives this phone one year ago and its the first time I encounter that I cannot open my phone without the real ID


iPhone 5s, iOS 10

Posted on Dec 21, 2019 1:39 AM

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Question marked as Best reply

Posted on Dec 21, 2019 6:21 AM

See if they can recover the ID/password.


Apple ID - How to find your Apple         An iCloud e-mail address is an Apple ID.


Apple ID - Find


Enter the Apple (iCloud) ID and click Forgot Password.


Apple ID - Manage


Apple ID – Forgot Password


If necessary, if they are the original owner, have them take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store.


Genius Bar Reservation US


or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat         


Apple Support using Twitter


Or fill out and submit this form.

1 reply
Question marked as Best reply

Dec 21, 2019 6:21 AM in response to jarenzseryoso

See if they can recover the ID/password.


Apple ID - How to find your Apple         An iCloud e-mail address is an Apple ID.


Apple ID - Find


Enter the Apple (iCloud) ID and click Forgot Password.


Apple ID - Manage


Apple ID – Forgot Password


If necessary, if they are the original owner, have them take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store.


Genius Bar Reservation US


or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat         


Apple Support using Twitter


Or fill out and submit this form.

ID and password forgotten by the original owner

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