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Kristal9240 Author

Level 1

5 points

iPhone 11 side volume buttons not working. I now have no sound on videos, etc.

iPhone 11 volume buttons on side not working. No sound on videos either. Have reset several times. Help!!

iPhone 11

Posted on Dec 21, 2019 7:15 AM

Top-ranking reply

MichelleT18

Community Specialist

Posted on Dec 23, 2019 6:08 PM

Hello Kristal9240 and welcome to Apple Support Communities.

I see you are having problems adjusting the volume on an iPhone 11. If you go to the Control Center, can you adjust the volume there without using the buttons?

Adjust the volume on iPhone - Apple Support

If you adjust the volume from Control Center and still do not hear sound, try the tips here.

If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker - Apple Support

Cheers.

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iPhone 11 side volume buttons not working. I now have no sound on videos, etc.

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