Unstoppable Rebooting IOS13.3

Hi,


My mom just updated her iphone (SE) into IOS 13.3.

Then, the iphone seems to be restart over and over again and we cannot do anything.


I am wondering how can we fix that problem, anyone know?


Thanks

iPhone SE

Posted on Dec 21, 2019 9:13 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 21, 2019 9:35 AM

Well, if it is a software glitch, generally a forced restart of the device solves the issue.

Shouldn't be this case, it might be also a hardware (digitizer?) problem. But we can't diagnose those things remotely. That's why I suggested an inspection.

Or, it could be also a "wrong" iOS update (I mean that something could have gone wrong during the update process). In such a situation, you can try to install a fresh copy of IOS, creating a full backup of the iPhone, restoring it to factory settings, and, in the end, setting it up as new.

These are the steps for that procedure:--> Restore your iPhone, iPad, or iPod to factory settings - Apple Support

When done, restore data from your previously made backup.

BUT, the problem is that if it doesn't stop restarting by itself, you won't be able to perform ALL the steps suggested.

Regards and best of luck

Giulio

5 replies
Question marked as Top-ranking reply

Dec 21, 2019 9:35 AM in response to GusUnsakul

Well, if it is a software glitch, generally a forced restart of the device solves the issue.

Shouldn't be this case, it might be also a hardware (digitizer?) problem. But we can't diagnose those things remotely. That's why I suggested an inspection.

Or, it could be also a "wrong" iOS update (I mean that something could have gone wrong during the update process). In such a situation, you can try to install a fresh copy of IOS, creating a full backup of the iPhone, restoring it to factory settings, and, in the end, setting it up as new.

These are the steps for that procedure:--> Restore your iPhone, iPad, or iPod to factory settings - Apple Support

When done, restore data from your previously made backup.

BUT, the problem is that if it doesn't stop restarting by itself, you won't be able to perform ALL the steps suggested.

Regards and best of luck

Giulio

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Unstoppable Rebooting IOS13.3

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