Blank Screen when Managing Subscriptions

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Level 1

19 points

Blank Screen when Managing Subscriptions

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Can't figure this out, so hoping someone else has this problem and can assist. Using macOS Catalina (10.15.2) I open the App Store -- click on my account (bottom left corner) -- click on View Information (top right corner), and when the options appear -- click on the Manage option for Subscriptions. After being asked to log in, I just get a blank screen. No information appears. Everything else in the app works, which tells me this app is communicating with Apple as it should. This one screen is the only thing that is unusable. Therefore I have no means to manage my MacOS app subscriptions.

Am I the only one seeing this? Anyone know of another way to manage your app subscriptions other than inside MacOS in the App Store application?

_Bones_

Posted on Dec 21, 2019 7:10 PM

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Answer 1

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_Bones_ Author

Level 1

19 points

Dec 23, 2019 7:12 PM in response to _Bones_

I figured this out.

Even though Apple made a bit deal about separating their platforms in MacOS Catalina (e.g. Music, App Store, Apple TV, etc.) the process was not 100% perfect. In order to manage your app subscriptions, you still have to use the Music app to do so. This article https://support.apple.com/en-us/HT202039 helped me get there -- even though its focused on mobile apps, and redirects to the Music app, it applies to non-music apps as well. Somewhat confusing. And the App Store subscription manager is still broken.

Hope this helps.

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Answer 2

roo1992

Level 1

4 points

Jan 16, 2020 7:21 AM in response to _Bones_

You can access subscriptions on iTunes app (user account page), but another thing that worked for me is System Preferences > Apple ID > Media & Purchases and setting the app store password to "Never Require". This then skips the password prompt and it successfully displayed my subscriptions on the App Store.

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Answer 3

bvkoski

Level 2

260 points

Feb 11, 2020 9:01 AM in response to roo1992

roo1992: When you show this path – System Preferences > Apple ID > Media & Purchases – I assume you're on Catalina as I don't see Apple ID as a System Preferences choice in the earlier operating system Mojave. iCloud is the only System Preferences login choice for me in Mojave. Or am I missing something? Thanks.

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Answer 4

ojtibi

Level 1

4 points

Mar 3, 2020 5:57 AM in response to _Bones_

Can confirm. It's the first week of March 2020 and the "Manage Subscriptions" link on Catalina's Mac App Store still doesn't work. The iTunes/Music "Account -> View My Account..." is a good workaround, but that's all it is: just a workaround. Apple needs to fix this.

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Answer 5

cscheide

Level 1

4 points

Mar 3, 2020 6:06 AM in response to _Bones_

I can confirm I have this issue as well. This is on macOS Catalina 10.15.3. The approach recommended by roo1992 to set the App Store to not require a password did not work. Not sure why this item is marked "Solved" when it is impossible to manage a subscription from within MacOS in this state.

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Answer 6

Dec 25, 2019 10:20 AM in response to _Bones_

Thank you so much for sharing the solution.

Almost a year has passed and issue is still not solved by Apple.

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Answer 7

_Bones_ Author

Level 1

19 points

Feb 11, 2020 4:25 PM in response to bvkoski

bvkoski - yes, this discussion is about MacOS Catalina. (Hint: see the second sentence in the original post.)

;-)

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Answer 8

Fuzzee D

Level 1

8 points

Feb 25, 2020 11:40 AM in response to _Bones_

Even though I run MacOS 10.13.6 I had this issue as well with subscription management. Your solution using iTunes worked for me, so thank you so much.

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