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cannot reset my security and it shows insufficient information

i want to reset my security question and cannot reset my security question shows insufficient information

iPhone 11, iOS 13

Posted on Dec 22, 2019 12:12 AM

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Question marked as Top-ranking reply

Posted on Dec 22, 2019 3:27 AM

Try contacting Support in the country where you live (and which is therefore the country on your account) and see if they can reset them for you : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on ‘Get support’)


But Support might not be able to reset them for you, from Security and your Apple ID : ‘Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account.

1 reply
Question marked as Top-ranking reply

Dec 22, 2019 3:27 AM in response to shoonlei

Try contacting Support in the country where you live (and which is therefore the country on your account) and see if they can reset them for you : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on ‘Get support’)


But Support might not be able to reset them for you, from Security and your Apple ID : ‘Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account.

cannot reset my security and it shows insufficient information

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