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Level 1

16 points

Calls over WiFi do not work on my Apple Watch 4

Hi everyone,

In the Apple Watch User Guide (https://support.apple.com/guide/watch/make-phone-calls-apdc38d7a95e/6.0/watchos/6.0) in the "Make calls over Wi-Fi" paragraph says:

"If your cellular carrier offers Wi-Fi calling, you can use your Apple Watch to make and receive calls over Wi-Fi instead of the cellular network—even when your paired iPhone isn’t with you or is turned off. Your Apple Watch just has to be within range of a Wi-Fi network that your iPhone has connected to in the past."

Here is my question:

1. My cellular provider MTS supports WiFi calling option.

2. My iPhone can make and receive calls through WiFi instead of the cellular network.

Why can't my Apple Watch Series 4 make and receive calls over Wi-Fi when my iPhone is turned off? What is my wrong?

Does this feature work for anyone?

Posted on Dec 22, 2019 7:46 AM

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Level 1

16 points

Posted on Dec 23, 2019 2:29 AM

Hi All,

I have found the answer))

Your cellular operator should support "Wi-Fi Calling on supported iCloud-connected devices" option. Just "Wi-Fi Calling" option is not enough.

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7 replies

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Level 1

16 points

Dec 23, 2019 2:29 AM in response to max506

Hi All,

I have found the answer))

Your cellular operator should support "Wi-Fi Calling on supported iCloud-connected devices" option. Just "Wi-Fi Calling" option is not enough.

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Level 1

16 points

Dec 22, 2019 9:23 AM in response to BobHarris

Hi BobHarris,

Thanks for your answer.

But unfortunately I don't have WiFi Calling option in the Watch application when I choose Telephone app (see a screenshots).

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Level 9

53,255 points

Dec 22, 2019 9:58 AM in response to max506

This is what I see on my iPhone related to WiFi Calling. I have T-Mobile on my iPhone, and a GPS only Apple Watch Series 4

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Level 9

53,255 points

Dec 22, 2019 8:23 AM in response to max506

Does this help at all

https://www.imore.com/how-use-wi-fi-calling-apple-watch

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Level 1

16 points

Dec 22, 2019 10:34 AM in response to BobHarris

I have GPS+Cellular Watch (A1976 model) and MTS cellular operator.

It's very strange that WiFi calling setting is absent on my iPhone menu in the Watch program.

What will your advice in this case?

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Level 9

53,255 points

Dec 22, 2019 1:48 PM in response to max506

Talk to your Carrier is all I can offer.

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Level 1

16 points

Dec 22, 2019 2:15 PM in response to BobHarris

It seems to me that carrier will not have any ideas about it )))

But I will try.

Thanks.

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Calls over WiFi do not work on my Apple Watch 4

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