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Update erased my photos

Why 12.4.4 update for my iphone6 erased all my photos??

I want to download them back to my phone

iPhone 6, iOS 12

Posted on Dec 23, 2019 11:31 AM

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Posted on Dec 23, 2019 11:36 AM

If you were using iCloud Photos syncing them to iCloud, they should be in iCloud, available, as soon as you access iCloud. Check if you have them in iCloud, opening iCloud.com with a browser.

Shouldn't be this case, they could have been lost during the update procedure, and you can retrieve them from a backup that should be made before the update. No backup = no recovery, sorry.

Regards

Giulio

1 reply
Question marked as Best reply

Dec 23, 2019 11:36 AM in response to mariatheo_k

If you were using iCloud Photos syncing them to iCloud, they should be in iCloud, available, as soon as you access iCloud. Check if you have them in iCloud, opening iCloud.com with a browser.

Shouldn't be this case, they could have been lost during the update procedure, and you can retrieve them from a backup that should be made before the update. No backup = no recovery, sorry.

Regards

Giulio

Update erased my photos

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