Mercedes Benz A class A180 Apple CarPlay Scrambled Screen

Question

Level 1

9 points

Mercedes Benz A class A180 Apple CarPlay Scrambled Screen

Is anyone still having issues with Apple CarPlay and Mercedes screens. I have a 2017 A class and this scrambled screen happens a lot in my car. It’s so annoying as I can’t use a service I’m paying for. Anyone found a resolution? I’ve been to Mercedes who told me to back up my phone and set it to factory settings and re install my back up which I did, no difference. I have a iPhone XS Max and I’ve recently upgraded to the latest iOS. I really need help Mercedes blame Apple and Apple blame Mercedes but my car is still doing this. I tried disconnecting and reconnecting CarPlay in Settings-General-CarPlay and that worked for a while but now it’s just gone back to this scrambled screen. This has been happening for 13/14 months and no-one can give me an answer.

iPhone XS Max

Posted on Dec 24, 2019 12:01 AM

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Answer 1

i_rina

Community Specialist

Dec 26, 2019 11:42 AM in response to sachbaybay

Hello sachbaybay!

Thank you for using Apple Support Communities! From your post, it sounds like you're experiencing difficulty when using CarPlay.

Check out the following support article, specifically steps 1-7 in the section titled "Get help", which provides some troubleshooting steps to try for this behavior:

How to use CarPlay with your iPhone

If you're still experiencing this issue, you can Contact Apple Support.

Have a great day!

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Answer 2

Klasib

Level 1

4 points

Jan 3, 2020 11:23 PM in response to i_rina

hi, I have a 2019 Mercedes GLC 300 and the iPhone XS Max and when I plugged in my phone after the last update, this is what my Apple car play looks like now.

i don’t know how to fix it and I bought this car specifically without Navi because of the CarPlay feature. Help please?

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Answer 3

sachbaybay Author

Level 1

9 points

Jan 4, 2020 11:18 AM in response to Klasib

Klasib,

Mine looks exactly the same, when I went to the Mercedes dealer they said it’s a Apple software issue and they can’t do nothing about it. Does yours happen intermittently to? Or is it constant. I temporarily fixed mine by going to settings-general- CarPlay- forget this device and then added it as a fresh device and it helped for a few months. But I am back at square one.

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Answer 4

TashaM_

Level 1

8 points

Jan 8, 2020 8:53 AM in response to sachbaybay

I've had my Mercedes for about a year and this happens to mine too. I've switched cords, got a new phone and nothing. If there is a permanent solution pleaseeeee help because I find CarPlay really helpful and its a huge bummer that it doesn't even work!

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Answer 5

sachbaybay Author

Level 1

9 points

Jan 8, 2020 12:25 PM in response to TashaM_

TashaM_

Same here I enjoy using it. The sad thing is Mercedes does seem bothered and Apple doesn’t think it’s very important to fix. I’m hoping more and more people comment so we can raise this annoying issue.

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Answer 6

Klasib

Level 1

4 points

Jan 8, 2020 2:23 PM in response to sachbaybay

Hi!

I had just updated my IOS on my XSMax and started to encounter this problem (the picture above)... so I shut my phone completely down and did a restart and it fixed the problem. I don't know if it'll fix yours, but that simple thing did the trick. I also prayed. A lot. LOL.

K

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Answer 7

johamill

Level 1

13 points

Jan 13, 2020 12:32 PM in response to sachbaybay

We just bought a 2019 GLA on Saturday and are experiencing this on one phone but not the other. Both are iPhone XS and are fully up to date. I called Mercedes and they told me the majority of the time a hard reset of the phone will fix the issue (top volume button, then bottom volume button, then hold power button down until reset). Going to try this tonight to see if it works, but it sounds like at least one other person on this thread had success with this.

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Answer 8

Jan 14, 2020 10:37 AM in response to johamill

A hard reset may do the trick.... Be good as new. Then you can reprogram/set up the entire system all over again exactly the way you like it. Maybe this time you will obtain better results. Try to always have faith and stay positive. Count your blessings daily!!! Try and remember there is a whole world out there to see and explore. Family, children, friends, loved ones etc. to interact and socialize with. 😘😘

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Answer 9

johamill

Level 1

13 points

Jan 14, 2020 4:57 PM in response to sachbaybay

No, not a factory reset. To reboot your phone, rather than just turning it off and back on again, you do the steps described above. Press your volume up button, then your volume down button, then hold the power button in until the phone totally shuts down and the Apple logo reappears.

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Answer 10

sachbaybay Author

Level 1

9 points

Jan 27, 2020 1:36 AM in response to johamill

Hi Johamill,

thanks for the advise I tried this and 3 days later it happened again. I’ve changed my phone and cable and it doesn’t seem to help. I’m stuck again, 14 months and counting unfortunately. I hope yours holds up.

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