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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I received an e-mail from App Store for something I DID NOT ORDER. It was titled.'Your Receipt from App Store on Dec, 24, 2019, 3:am'. It states: Below is your invoice order of 'World of Tanks Blitz MMO'., order..... Our system has accepted your payment. thanks!
What do I do? I have not been able to get a contact person at Apple Store.
has your credit card been charged? Are you sure the message is legitimate? Does it contain a link for you to sign in somewhere? It may be a scam. Check your purchases history.
Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .
The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.
Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams
Identifying legitimate emails from the iTunes Store
Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment. Or control - click on the email and select Forward as attachment. Make sure you send it as an attachment to a new email. If you just forward it, it will probably be rejected. You won’t receive a response.
has your credit card been charged? Are you sure the message is legitimate? Does it contain a link for you to sign in somewhere? It may be a scam. Check your purchases history.
Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .
The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.
Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams
Identifying legitimate emails from the iTunes Store
Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment. Or control - click on the email and select Forward as attachment. Make sure you send it as an attachment to a new email. If you just forward it, it will probably be rejected. You won’t receive a response.
asgedet Said:
"I received an e-mail from App Store for something I DID NOT ORDER. It was titled.'Your Receipt from App Store on Dec, 24, 2019, 3:am'. It states: Below is your invoice order of 'World of Tanks Blitz MMO'., order..... Our system has accepted your payment. thanks! What do I do? I have not been able to get a contact person at Apple Store."
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This is eMail you are referring to is a Phishing Scam.
What to Do:
I received an e-mail from App Store for something I DID NOT ORDER. It was titled.'Your Receipt from App Store on Dec, 24, 2019, 3:am'. It states: Below is your invoice order of 'World of Tanks Blitz MMO'., order..... Our system has accepted your payment. thanks!
What do I do? I have not been able to get a contact person at Apple Store.
Suspicious Order on my account
