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Apple mobile Device support missing..

Hi,

I am not able to find the Apple Mobile Device USB driver missing. I tried the suggest recommendations in the post but still not able to get this.

Regards

A

iPhone 7, iOS 12

Posted on Dec 24, 2019 10:28 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 27, 2019 4:25 AM

If you've installed iTunes from the Microsoft Store in Windows 10 then you won't see Apple Mobile Device Support in the programs and features control panel. You may wish to remove the store version of iTunes and install using the older style iTunes64Setup.exe installer from https://www.apple.com/itunes/download/win64.


tt2

2 replies
Question marked as Top-ranking reply

Dec 27, 2019 4:25 AM in response to aanandh

If you've installed iTunes from the Microsoft Store in Windows 10 then you won't see Apple Mobile Device Support in the programs and features control panel. You may wish to remove the store version of iTunes and install using the older style iTunes64Setup.exe installer from https://www.apple.com/itunes/download/win64.


tt2

Dec 26, 2019 6:52 PM in response to aanandh

Hey aanandh,


Welcome to Apple Support Communities. It sounds like you may be having an issue with your PC recognizing your iPhone, and you’re not able to find and restart the Apple Mobile Device using the guidance outlined in this article: If your computer doesn't recognize your iPhone, iPad, or iPod


Do I have this right? If so, I suggest trying to remove and reinstall iTunes and all the Apple-related components from your PC. Once everything has been removed, you can reinstall iTunes to get it back. This ensures fresh an updated versions of all the software you need to sync your iPhone with your PC.


Remove and reinstall iTunes and related software components for Windows 7 and later

* Note that it’s very important that you uninstall the components listed in the article in the order that they are listed without restarting your PC in between steps. 


If I am off base, reply here with details about what you are trying to do and the exact results. These will help your fellow Apple Communities users guide you to a resolution.


All My Best!

Apple mobile Device support missing..

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