I can’t buy procreate on my ipad pro

I can download every other app in the App Store but the button to buy is grey and i can't click on it. I have already read other questions regarding this, and seeing the answers, I checked to see which iOS I had, and I have IOS 13.2, so I don't know what is happening. I tried turning it off and on again but it did nothing. Please help, I got an ipad pro mainly for procreate.

iPad Pro 11-inch Wi-Fi

Posted on Dec 24, 2019 11:44 AM

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Posted on Dec 25, 2019 10:25 AM

Not an Apple guy, but my heart broke when my daughter could not get Procreate on the new iPad pro 10.5 we just bought her...then I saw via Google a ton of people had problem. I told her to log on so I can reply the fix and make many of u happy today and not hurt others! Lol.

Okay....Must have IOS 13.3! This worked for us:


Setting>General>Turn OFF Automatic updates


Update 13.3. once it's done downloading, go back to apple store and now "Get" should no longer be grey..fixed! Hope that worked for u.

Merry Xmas!

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Question marked as Top-ranking reply

Dec 25, 2019 10:25 AM in response to macie150

Not an Apple guy, but my heart broke when my daughter could not get Procreate on the new iPad pro 10.5 we just bought her...then I saw via Google a ton of people had problem. I told her to log on so I can reply the fix and make many of u happy today and not hurt others! Lol.

Okay....Must have IOS 13.3! This worked for us:


Setting>General>Turn OFF Automatic updates


Update 13.3. once it's done downloading, go back to apple store and now "Get" should no longer be grey..fixed! Hope that worked for u.

Merry Xmas!

Dec 25, 2019 8:02 AM in response to Strooberrymilk

I checked again which software version I had and it turns out I actually have IOS 13.1.3!

So right now I am downloading iOS 13.3 to see if it changes anything.

To everyone who has the same problem, open settings, and go to general > about

to see which software version you currently have. If it is not 13.3, go to general > software update

to try to download iOS 13.3.

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I can’t buy procreate on my ipad pro

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