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Level 1

4 points

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when i go to get either an app or apple music it says that my account is disabled in both itunes and app store i tried to change my payment method and nothing has worked

iPhone 11, iOS 13

Posted on Dec 24, 2019 1:20 PM

Top-ranking reply

FoxFifth

Community+ 2025

Level 10

473,385 points

Posted on Dec 24, 2019 1:55 PM

Contact Apple support. See the instructions in: https://support.apple.com/en-us/HT208856

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1 reply

Top-ranking reply

FoxFifth

Community+ 2025

Level 10

473,385 points

Dec 24, 2019 1:55 PM in response to lexbauccio12

Contact Apple support. See the instructions in: https://support.apple.com/en-us/HT208856

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