Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple ID & Appstore

Hey! Im having a problem with my Iphone 8. I need to update some apps. By clicking the update button,

it will say that i need my mother’s Apple ID password even though i have my own in the phone settings and in the Appstore settings!



Posted on Dec 24, 2019 2:56 PM

Reply
Question marked as Best reply

Posted on Dec 24, 2019 4:25 PM

A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID. 


Purchase History Review


Or you can ask your mother to set up Family Sharing to keep access to your purchases.


Family Sharing


Family Sharing - Set up

1 reply
Question marked as Best reply

Dec 24, 2019 4:25 PM in response to Samuelkbbb

A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID. 


Purchase History Review


Or you can ask your mother to set up Family Sharing to keep access to your purchases.


Family Sharing


Family Sharing - Set up

Apple ID & Appstore

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.