I just bought a new Mac book pro and it’s asking me for a password

I just bought a new Mac book pro and it’s asking me for a password, I don’t know what password is referring to




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Posted on Dec 25, 2019 9:45 AM

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Posted on Dec 25, 2019 10:37 AM

Did you buy directly from Apple? If not, there are many reports of unscrupulous third-party resellers selling used Macs as new and not properly clearing old accounts. If you did not buy directly from Apple and the computer is asking for a password, it is not new. You will not be able to fully use the computer and your should return it for a full refund.


If you bought it from Apple they will help you get the computer working. Bring your receipt to the store.

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Question marked as Top-ranking reply

Dec 25, 2019 10:37 AM in response to marcela20

Did you buy directly from Apple? If not, there are many reports of unscrupulous third-party resellers selling used Macs as new and not properly clearing old accounts. If you did not buy directly from Apple and the computer is asking for a password, it is not new. You will not be able to fully use the computer and your should return it for a full refund.


If you bought it from Apple they will help you get the computer working. Bring your receipt to the store.

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I just bought a new Mac book pro and it’s asking me for a password

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