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bought iphone 11 used, was able to reset eveything but still wont make calls or text. Ran IMEI and says locked. I was able to do everything except call/text, how do i remove the lock, guessing seller erased info from phone but still linked to icloud

bought iphone 11 used, was able to reset everything but still wont make calls or text. Ran IMEI and says locked. I was able to do everything except call/text, how do i remove the lock, guessing seller erased info from phone but still linked to their icloud, how can I fix it?? I was able to set up my own passcode to get into the phone, linked my wifi, all contacts transferred from sim card. Im lost, help please


iPhone 11, iOS 13

Posted on Dec 25, 2019 10:18 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 25, 2019 10:37 AM

If the phone is carrier locked, then only the carrier can unlock it. Contact the seller and ask him/her to contact the carrier and ask that the phone be unlocked. In order to use the phone, you need to have an account with a service provider. They will provide their SIM card which you must install in our phone.


If you meant to say the phone's Find My activation lock is still active, then see the following:


Activation Lock Problem


If you purchased the device second-hand, then it is useless without the Apple ID and password to which it is locked. If you don't have it, can't remember it or cannot get it, then the device is useless to you. Try to get your money refunded, if you can, or take it to an Apple store for an exchange provided they will help you. If you are the original owner, then take the device, a copy of your purchase receipt and identity proof to an Apple retailer where they may be able to assist you. For a deceased owner, you will need a certified copy of the Death Certificate, the device, proof of inheritance and proof of your identity. Take all to your local Apple Store for help. Note: there is no guarantee that anyone can gain access to the device.


     Find My iPhone Activation Lock

     If you can't activate your iPhone - Apple Support

     Activation Lock - Turn off Find My iPhone


1 reply
Question marked as Top-ranking reply

Dec 25, 2019 10:37 AM in response to rottytiny

If the phone is carrier locked, then only the carrier can unlock it. Contact the seller and ask him/her to contact the carrier and ask that the phone be unlocked. In order to use the phone, you need to have an account with a service provider. They will provide their SIM card which you must install in our phone.


If you meant to say the phone's Find My activation lock is still active, then see the following:


Activation Lock Problem


If you purchased the device second-hand, then it is useless without the Apple ID and password to which it is locked. If you don't have it, can't remember it or cannot get it, then the device is useless to you. Try to get your money refunded, if you can, or take it to an Apple store for an exchange provided they will help you. If you are the original owner, then take the device, a copy of your purchase receipt and identity proof to an Apple retailer where they may be able to assist you. For a deceased owner, you will need a certified copy of the Death Certificate, the device, proof of inheritance and proof of your identity. Take all to your local Apple Store for help. Note: there is no guarantee that anyone can gain access to the device.


     Find My iPhone Activation Lock

     If you can't activate your iPhone - Apple Support

     Activation Lock - Turn off Find My iPhone


bought iphone 11 used, was able to reset eveything but still wont make calls or text. Ran IMEI and says locked. I was able to do everything except call/text, how do i remove the lock, guessing seller erased info from phone but still linked to icloud

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